Welcome to the website www.batanashop.com (hereinafter, batanashop). The access to batanashop and its use, as well as the purchase of products, implies reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).
The products acquired in batanashop are sold directly by P.F. NIF: 74514516J onwards, BATANA.

1. Commercial Policy

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

1.1 BATANA offers the products for sale in batanashop, exclusively, to users over 18 years of age and empowered with sufficient legal capacity to be bound by these Terms of Use. Likewise, the user expressly and without exception accepts that access and Use of the website, its services and contents is made under your sole and exclusive responsibility. If you are not a final consumer, we invite you to abstain from carrying out commercial transactions in batanashop
1.2 BATANA reserves the right not to respond to orders placed by users that do not comply with the provisions of the previous point.
1.3 These Terms of Use exclusively regulate the offer, the acceptance of purchase orders and the sending of products to users of batanashop
1.4 BATANA reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to the website. same, trying to inform the user of these changes, whenever circumstances permit, through its publication on the website.
1.5 BATANA does not guarantee, directly or indirectly, the content offered by third parties, nor the veracity, reliability, accuracy, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights over this website are owned by BATANA. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.

2. Types of Users and How to place an Order

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

2.1 On the website you will find information about the products and services offered and about the possibility of hiring them. In order to process orders correctly, the user must provide the data requested for that purpose and must adhere to these Terms of Use in the version published at the time of accessing the website. BATANA guarantees the adoption of the necessary measures for the treatment of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data. The personal data you provide, as well as your email address will be included in the files “Clients” and “Commercial Prospecting”, property of BATANA, whose purposes are to manage the data referred to customers, and the management of data referred to to commercial activities and campaigns (e-mailing, web, postal mail, sms, posters, etc.), respectively. You can exercise your rights of Access, Rectification, Cancellation and Opposition by writing to BATANA Calle Núñez de Balboa 12, 28001 Madrid, Spain or by mail to contacto@batanashop.com (indicating in the subject “LOPD”). Navigation through the website does not require the user’s condition, but the visitor must comply with the Terms of Use of the web page specified here. Access to the website is subject to prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.
2.2. As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to carefully read and expressly accept these Terms of Use. We recommend that all users print a copy and that they archive or reproduce another copy for their personal use.
2.3. To place the order of one or more products in batanashop, the user must follow the steps indicated in the purchase process, filling in the requested information, confirming the purchase of the products added to the “Order” section and making the payment of the order. By confirming the purchase of the products added to the “Order”, the user will have all the information related to the order in process (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website, agrees to pay at the time that confirms the purchase. Thus, the order will not be processed until such time as BATANA receives the payment agreement.
2.5 Once the order has been formalized, the user will receive by email a confirmation that the order has been made, detailing the products purchased and their prices, the shipping costs, the payment method, the shipping address and the other contractual data of the transaction.
2.6 Orders will be archived in the BATANA database for a period of time that will not exceed the limits established by current legislation.
2.7 BATANA may refrain from processing orders sent by users who do not present sufficient solvency guarantees, who prove to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in case the selected products are not available In such cases, BATANA will inform the user by e-mail that the Order has not been processed correctly, specifying the reasons for this, and, if applicable, will reimburse the amount that has been anticipated for the products not available.

3. Products and Prices

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

3.1 Only products of the BATANA brand are on sale in batanashop.
3.2 BATANA reserves the right to decide, at any time, the products offered through batanashop. In particular, BATANA may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented in batanashop within each product file. Despite the scrupulous care shown by BATANA in its accurate reproduction, the images and colors of the products offered for sale on zubi-shop.com could, however, not reflect faithfully the reality, due to the specific characteristics of the browser. Internet or screen used by the user.

3.4 The prices of the products for sale in batanashop always appear in euros with the corresponding VAT (21%) broken down. To these prices will be added the relevant shipping costs. The shipping rates will be communicated to the user when the order is placed, and must be accepted by the user when confirming the purchase.
3.5 The prices of the products may be subject to updates. The prices that BATANA will apply to each order will be those in force at the moment in which the user confirms the purchase of the products added to the “Order”, independently of the day in which the delivery is made. BATANA recommends making sure of the final sale price before confirming the order.

4. Payment Method

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

4.1 The user who purchases products on the website agrees to pay at the time that confirms the purchase.
4.2 Payment of the price of the products and the respective shipping costs may be made through PAYPAL, and with credit cards (VISA, VISA ELECTRON, MASTERCARD). BATANA is committed to using the most effective and secure methods of current technology to transmit the data and payments of each transaction.
4.3 In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party in any case having access to they. Such data will never be used by BATANA other than in order to complete the procedures related to the purchase, to issue the corresponding reimbursements in the event of possible returns and to prevent and inform the police forces in case of fraud in batanashop by the buyer.
4.4 The purchase price of the products and the shipping costs will be debited to the user’s current account at the time of order confirmation.
4.5 Within a maximum period of 48 hours from receipt of the payment confirmation, BATANA will send the user, via email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.
4.6 The invoice corresponding to the purchase made will only be sent to the customer if he explicitly requests it. Credit card fraud is a crime, and BATANA will take legal action against anyone who makes a fraudulent transaction in our store.

5. Shipping and Delivery of Products

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

Free shipping for Spain and Portugal (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla).

Shipping to the Balearic Islands, Canary Islands, Ceuta and Melilla: 9 euros.

Europe: 18 euros

Rest of the world: 39 euros.

Customs costs are not included in the price and must be paid by the buyer.

IMPORTANT: In case of return of the product during promotions the shipping costs will be deducted when making the refund of the purchase price.

Delivery deadlines

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

Orders are prepared every working day at the following times:

From Monday to Friday from 9:00 a.m. to 2:00 p.m.
Orders placed outside these hours will be prepared on the next business day.

Shipments are made by express mail. The deadlines are:

Spain – between 48 and 72 working hours
Rest of the world between 7 and 15 business days
5.1 BATANA undertakes to deliver the products in perfect condition to the address indicated by the user in the order form, within normal business hours.
5.2 BATANA will not be responsible for the errors caused in the delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
5.3 The maximum term established for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 2-7 business days, from the date of the order.
• These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in deliveries, BATANA will inform its clients as soon as it becomes aware of it.
• Each delivery is considered carried out from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company
• In the case of delays in the delivery of the orders attributable to BATANA, the user may cancel his order according to the procedure described in the Returns section, as if it were a defective order, without assuming the shipping and handling costs. return. Delays in delivery will not be considered those cases in which the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user.
5.4 If at the time of delivery the user is absent, the carrier will leave a voucher indicating how to proceed to arrange a new delivery.
5.5 If, after 7 business days from the date of delivery of the order, the delivery has not been arranged, the user must contact BATANA. In case the user does not proceed like this, after 10 business days from the departure to delivery of the order, it will be returned to the BATANA stores and the user will be responsible for the shipping costs and return to origin of the goods, as well as the possible associated management expenses.
5.6 If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In such cases, BATANA will contact the user to decide whether to cancel the order and pay the amount paid (cost of products and shipping costs), or if you send a new order, without additional cost.
5.7 At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of BATANA, delivers the product, indicating on the delivery note any anomaly that could be detected on the packaging. If afterwards, once the product has been reviewed, the user should detect any incident such as blow, breakage or any damage caused by the shipment, this must be communicated by e-mail to BATANA in the shortest possible time (maximum 5 working days) , to process the return.

6. Warranty

PRE-ORDER. If you have placed a pre-order you will receive it between 1 and 30 working days.

6.1 The Users benefit from the guarantee offered by the BATANA company, pursuant to Law 7/1996, of January 15, on the Regulation of Retail Trade.
6.2 Defects or damage due to improper use or handling of articles or wear caused by normal use thereof are not included in this warranty, nor are the defects, or incorrect use of the washing instructions. , that come in each garment.

7. Returns and Product Changes

Our goal is your total satisfaction as a customer. So we take care of the first change or return. To proceed with the exchange or return of an item purchased in the online store, you must request it through an email to pedidos@batanashop.com within a period not exceeding 15 calendar days from receipt of the product, letting us know the reason for the change or return in case you think it necessary to help us keep improving. In the email you must tell us the day and time you want a courier to pick up or change your order.

Items must be returned in their original condition, along with any accessory related to them, not being used, washed or damaged. They must keep their original labels, their complete original packaging and attach the invoice or a copy of it in case of returning part of the order.

IMPORTANT: In case of return of the product during promotions the shipping costs will be deducted when making the refund of the purchase price. Until we receive the item in our warehouse is under your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of delivery. The cost of this shipment is borne by the buyer.

7.1 The User will have a period of 15 calendar days to return the order, from the date of delivery of the same according to Article 44 of Law 7/1996 on Retail Trade. For these purposes, the User must send the product in perfect condition and in its original packaging, including everything sent with it and its labels in perfect condition, to BATANA’s address at Calle Real 18, 2º Villarrobledo (Albacete ) CP: 02600 Telf: 685679649. Exercised by the User the right of return, BATANA, will return the amounts received by payment, without any retention and in a period not exceeding thirty days. Notwithstanding the above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the very nature of the articles object of acquisition, it is impossible to carry it out. No changes or refunds will be made for orders shipped outside of Spain.
7.2 It is possible to make changes of one product for another, there should only be stock of the desired product.
7.3 The return costs of the return are borne by the user, except in the case of defective or incorrect products.
7.4 For a return to be accepted, the products to be returned must meet the following requirements:
• The unwanted product must be in the same condition in which it was delivered, and it must retain its original labeling and packaging.
• The unwanted product must be returned using the same cardboard envelope in which it was received to protect the product, or failing that, in a similar envelope so that the product reaches our warehouse with the maximum possible guarantees.
7.5 If the requirements of the previous point have been respected, BATANA will send the user an e-mail confirming the acceptance of the return, and will proceed to the payment of the amount of the returned products, less the cost of returning them. The costs of sending the order will only be reimbursed in the case of defective or incorrect products.

8. Customer Service

8.1 For any clarification, incident or claim, the user can contact the BATANA Customer Service, by accessing the “Contact” section, located at the bottom of the batanashop page and selecting the corresponding option. By phone at +34685679649 or by e-mail at contacto@batanashop.com

9. Intellectual and Industrial Property Rights

9.1 All elements and contents of batanashop and of each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in batanashop (including menus, web pages, graphics, colors, schemes, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of content, methods, processes, functions and computer programs that are part of thehiptee.com) are protected by copyright and other rights on the intellectual and industrial property of BATANA and batanashop. In the same way, the website is considered a computer program and, as such, is also protected by the legislation on intellectual and industrial property rights. Access to the website or obtaining the user status does not imply a granting of licenses or authorizations on the aforementioned industrial and intellectual property rights.
9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by law in the matter of intellectual and industrial property on none of the elements referred to in the previous paragraph, except with the express consent of BATANA. The user must use the materials, elements, content and information accessed through the use of batanashop solely for their own needs, forcing themselves not to directly or indirectly commercially exploit said elements.

10. Notice about the Contents

10.1 BATANA has adopted all the measures at its disposal to prevent zubi-shop.com from publishing contents that describe or represent scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the users of batanashop, they can be considered harmful to civic convictions, human rights or the dignity of people in any of their forms and expressions.
10.2 BATANA has also adopted all the necessary precautions in order to assure its users that the batanashop contents are taken care of and do not contain incorrect information or that it is not updated with respect to the date of its publication on the website (and, to the extent of possible, later).
10.3 Although BATANA tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow Batanashop to operate without interruptions or discontinuities due to the need to update the website. BATANA can not guarantee its users that the website operates with continuity and without interruptions, errors or malfunctions due to the Internet connection. If any problem is noticed during the use of batanashop, please contact our Customer Service by sending an email to contacto@batanashop.com we will try to solve the problem.
10.4 The users are fully responsible for their conduct, when accessing the information on the website, while they are browsing it, as well as after they have accessed it. Therefore, users are solely responsible to BATANA and third parties for:
• the consequences that may arise from the use, for purposes or effects that are unlawful or contrary to this document, of any content on the website, whether or not elaborated by BATANA, published or not officially under its name;
• as well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the website or its services or prevent normal enjoyment by other users.
10.5 BATANA reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as denying access to the website to users who misuse the website. the contents and / or breach any of the conditions that appear in this document
10.6 BATANA informs that it does not guarantee:
• that access to the web and / or the link websites be uninterrupted or error-free.
• In spite of having taken all the necessary measures, BATANA can not assure that the content or software to which users access through the web or the link website does not contain any error, computer virus or other elements in the contents that may cause alterations in your system or electronic documents and files stored in your computer system or cause other damage.
• The use of the information or content of this website or web links that users can make for their personal purposes.

11. Links with other Websites

11.1 The online shop batanashop may contain hyperlinks (known as “links” or “links”) with other websites that may have no connection with zubi-shop.com or with BATANA.
11.2 The purpose of these links is to help the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion by BATANA regarding access to these websites or navigation through its pages, nor any guarantee about its contents, its services or the goods that they supply and sell to Internet Users.
11.3 BATANA does not control such websites or their contents, nor does it carry out operations to monitor them. BATANA can not be held responsible for the contents of these websites or the rules they adopt with respect to the user’s privacy or the processing of their personal data while browsing them.
11.4 These Terms of Use and the privacy policy of batanashop do not apply to websites managed by third parties other than BATANA.

12. Privacy

12.1 We kindly ask all users to read carefully the privacy policy that is applied even in case of accessing and browsing by batanashop, even without purchasing any product.

13. Modification and Updating of Conditions

13.1 BATANA reserves the right to modify these Conditions of Use at any time, without prior notice to the user, who in any case, is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any product available through from batanashop. In any case, the Conditions of Use that were exposed on the web at the time the user acquires the corresponding products will be considered valid and applicable.
13.2 In the event that any clause of these Terms of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions. BATANA may not exercise any of the rights and powers conferred in this document, which shall not imply in any case the waiver thereof unless expressly recognized by BATANA legal prescription of the action that in each case corresponds.

14. Applicable Law and Conflict Resolution

14.1 These Terms of Use are governed by Spanish law, as provided in Law 7/1998, of April 13, on General Conditions of Contract, in Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users and in other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, the Organic Law 15/1999 , of December 13, Protection of Data of a Personal Nature, Law 7/1996, of January 15 of Retail Trade Regulation and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce
14.2 To resolve any controversy or conflict arising from these Terms of Use, BATANA is subject to the criteria for determining competence established in the applicable legislation on consumers and users.